Shipping Policy

hank you for shopping with GiftMallHero. We are committed to delivering your order safely and efficiently.

Order Processing

• Orders are processed within 1–3 business days.
• Personalized and made-to-order items may require additional processing time.
• Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping Times

Estimated delivery times:

Delivery times are estimates and may vary due to holidays, weather conditions, customs clearance, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take 24–48 hours to become active.

International Shipping

We proudly ship to customers worldwide.

Please note:

• Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer.
• Delivery times may vary depending on your country's customs procedures.

Shipping Delays

While we work hard to ensure timely delivery, delays may occur due to:

• High order volumes
• Severe weather
• Customs inspections
• Carrier delays
• Public holidays

We appreciate your patience and understanding.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your purchase.

If you notice an error, contact us as soon as possible. We will do our best to update your order before it is shipped. Once an order has been dispatched, we cannot guarantee address changes.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Please include:

• Your order number
• Photos of the damaged package (if applicable)
• A brief description of the issue

Our support team will investigate and work toward a prompt resolution.